{"id":207,"date":"2021-03-01T07:15:36","date_gmt":"2021-02-28T22:15:36","guid":{"rendered":"https:\/\/www.sunmax.jp\/en\/?page_id=207"},"modified":"2021-08-31T13:54:16","modified_gmt":"2021-08-31T04:54:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.sunmax.jp\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"secwrap-1080\"><div class=\"sub-sec\"><div class=\"faq-border\"><div class=\"faq-list-wrap fadein-animation\"><h2>Products and services<\/h2><ul><li><div class=\"faq-question\">What kind of company is Sun Plant Industry?<\/div><div class=\"faq-answer\">We manufacture machines that meet customer needs based on the three core principles of passion, creativity, and action. <br \/>It is our pleasure to fulfill customer wishes! Please feel free to send your needs, whatever they may be.<\/div><\/li><li><div class=\"faq-question\">What are SunMax products?<\/div><div class=\"faq-answer\">We manufacture a variety of food machines, with principal offerings including forming machines, battering machines, flouring machines, breading machines, auto fryers, auto steamers, double-sided grills and grill markers, and food conveyors.<br \/><a href=\"..\/products\">See a list of SunMax food machines here.<\/a><\/div><\/li><li><div class=\"faq-question\">Do SunMax products have a warranty?<\/div><div class=\"faq-answer\">Yes, they are covered by a warranty for one year after delivery. (The warranty does not include consumables.)<\/div><\/li><li><div class=\"faq-question\">We\u2019d like to develop a new product or piece of equipment. Can SunMax help?<\/div><div class=\"faq-answer\">Yes. Our sales representative, which has a high level of technical expertise, will visit your site directly to help with your project. <br \/>We\u2019ve created a Lab and Testing Room at our Hokuriku Plant where customers can review our products for themselves, and this facility helps us craft optimal proposals.<\/div><\/li><li><div class=\"faq-question\">Can SunMax products be connected to units from other manufacturers?<\/div><div class=\"faq-answer\">Yes, they can. <a href=\"..\/contact\/\">We\u2019re happy to talk to you<\/a>, starting with advice about your current situation.<\/div><\/li><li><div class=\"faq-question\">Can other equipment be added after deploying a SunMax product?<\/div><div class=\"faq-answer\">Yes, absolutely. Don\u2019t hesitate to <a href=\"..\/contact\/\">contact us<\/a> for more information.<\/div><\/li><li><div class=\"faq-question\">How thoroughly can equipment be customized?<\/div><div class=\"faq-answer\">We customize products wherever it\u2019s possible. Feel free to challenge your sales representative with your concerns and requests, no matter how seemingly trivial.<\/div><\/li><li><div class=\"faq-question\">Do you have rules governing treatment of confidential information?<\/div><div class=\"faq-answer\">Yes. We enter into confidentiality agreements with customers. <br \/>We\u2019ll work with you on your project in keeping with our basic stance of non-disclosure of customers\u2019 confidential information.<\/div><\/li><li><div class=\"faq-question\">We couldn\u2019t find any examples that perfectly meet our needs in the introduction record of SunMax products. Can you still help with our project?<\/div><div class=\"faq-answer\">Of course. The examples presented on this website are only a small sample of the equipment we\u2019ve manufactured and delivered. <br \/><a href=\"..\/contact\/\">Please get in touch with a sales representative<\/a>. We\u2019ll present a proposal that draws on your potential.<\/div><\/li><li><div class=\"faq-question\">Are there limits on SunMax machines you can manufacture in terms of capacity or size?<\/div><div class=\"faq-answer\">Our manufacturing and delivery record extends from compact machines designed for use in high-mix low-volume production to large machines designed specifically for mass production. <a href=\"..\/contact\/\">Please contact us<\/a> with your inquiry.<\/div><\/li><li><div class=\"faq-question\">What about after-sales follow up?<\/div><div class=\"faq-answer\">Our own staff will handle it. Sales representatives are able to deal with some support issues directly at our customers\u2019 sites. Rest assured that we will provide the support you need.<\/div><\/li><\/ul><\/div><\/div><div class=\"faq-border\"><div class=\"faq-list-wrap border js-fadein\"><h2>Sales coverage and lead times<\/h2><ul><li><div class=\"faq-question\">In what area do you offer the service?<\/div><div class=\"faq-answer\">We offer service throughout Japan and overseas (although it is not available in some overseas regions). You can entrust us with your project with peace of mind.<\/div><\/li><li><div class=\"faq-question\">How long will it take to deliver the product we order?<\/div><div class=\"faq-answer\">Ordinarily it takes from 30 to 120 days. Most of our products are manufactured on a build-to-order basis, so lead times vary with the type of modifications we make. <a href=\"..\/contact\/\">Please get in touch for more information<\/a>.<\/div><\/li><\/ul><\/div><\/div><div class=\"faq-list-wrap js-fadein\"><h2>Lab and Testing Room<\/h2><ul><li><div class=\"faq-question\">What&#8217;s the Lab and Testing Room?<\/div><div class=\"faq-answer\">Our Lab and Testing Room, which is located at our Hokuriku Plant, is used to conduct tests of food machines. By actually seeing products, customers can prevent problems after delivery so that customers deploy their machines with peace of mind.<br \/><a href=\"..\/laboratory\/\">Learn more about the Lab and Testing Room<\/a><\/div><\/li><li><div class=\"faq-question\">We haven\u2019t made a decision to purchase a machine yet. Can we still visit the Lab and Testing Room?<\/div><div class=\"faq-answer\">Of course, please come.<br \/>We welcome customer feedback so that we are able to offer food machines that customers find compelling solutions for their needs. Please visit the Lab and Testing Room, and don\u2019t hesitate to relay any thoughts or questions to our staff. <br \/>We would appreciate it if you could consider the possibility of purchase after visiting the Lab and Testing Room.<\/div><\/li><li><div class=\"faq-question\">Can we visit the Lab and Testing Room any time?<\/div><div class=\"faq-answer\">Please contact us in advance and we\u2019ll schedule your visit. We welcome visitors from distant locations as well. Don\u2019t hesitate to <a href=\"..\/contact\/\">contact us<\/a>; we&#8217;re always eager for people to experience our machines for themselves, and we&#8217;re confident that your visit will be worth the time.<\/div><\/li><li><div class=\"faq-question\">How should I prepare ingredients or food products for a test?<\/div><div class=\"faq-answer\">We ask customers to prepare ingredients or food products for tests as necessary.<br \/>You can either bring these supplies with you when you visit or ship them directly to the Hokuriku Plant. Please let us know your preference when you contact us to arrange the visit. If you plan to send ingredients or food products, please let us know how they should be stored.<\/div><\/li><\/ul><\/div><div class=\"faq-contact js-fadein\"><p>If the above does not help, <br class=\"sp_only\" \/>please feel free to <a href=\"..\/contact\/\">contact us<\/a>.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Products and servicesWhat kind of company is Sun Plant Industry?We manufacture machines that meet customer nee [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.sunmax.jp\/en\/wp-json\/wp\/v2\/pages\/207"}],"collection":[{"href":"https:\/\/www.sunmax.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sunmax.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sunmax.jp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sunmax.jp\/en\/wp-json\/wp\/v2\/comments?post=207"}],"version-history":[{"count":0,"href":"https:\/\/www.sunmax.jp\/en\/wp-json\/wp\/v2\/pages\/207\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sunmax.jp\/en\/wp-json\/wp\/v2\/media?parent=207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}